Ambassador Coffee Service, Caliber Coffee Roasters, and Ambassador Coffee Retail are all located at 1400 St John Street, Regina, SK. Each business has separate, clearly marked entrances and operating hours.
Unit A – Caliber Coffee Roasters: The entrance facing east on St John Street closest to the corner of 8th Avenue and St John.
Unit B – Ambassador Coffee Service Commercial Office: The middle door on the east facing side of the building. PLEASE NOTE this entrance remains locked – please refer to the sign on the door door for entry.
Unit C – Ambassador Coffee Retail: The furthest door from 8th Avenue, and the last entrance on building’s east side.
1575 8th Avenue – Shipping & Receiving: Our warehouse entrance can be found and accessed via our parking lot off 8th Avenue. We are directly across the street from Western Cycle and next-door neighbours with District Brewing.
PARKING
There is on street parking alongside the building on 8th Avenue, as well as on street parking directly in front of the building on St John Street (you are welcome to park in our loading zone – there are signs out front!)
We ask that you please DO NOT park behind the building near our shipping and receiving entrance, or in the parking lot we share with District Brewing (accessible from 8th Avenue).
REVIEWS & FEEDBACK
We would love to hear from you! If you ever have questions, comments or concerns you would like to pass on to our team, please fill in our customer feedback form.
You can use this form to let us know about any questions or concerns, as well as general comments you may have. Your feedback is important to us, so we appreciate you taking the time to provide it.
We will not contact you regarding the information you provide unless you want us to. If you would like us to reach out to you, please provide your contact information at the end of the form.
PRODUCTS & ORDERS
PRODUCT QUESTIONS & CONCERNS
Please email info@ambcoffee.ca if you have any questions about products or equipment available online or through ACS.
Should you have concerns about products or equipment you have purchased through us, please email info@ambcoffee.ca or call our owner, Kyle Chalupiak, directly at (306) 559-6002.
RETURN POLICY
Food Product Return Policy: Any food items that do not meet your satisfaction for any reason may be returned within 30 days of the purchase date for refund. *
Equipment, Gear and Non-Food Product Return Policy: Equipment, Gear and Non-Food Products that are faulty or do not meet your satisfaction may be returned within 30 days of the purchase date and may be eligible for a full or partial refund based solely at our discretion. *
*Refund eligibility is subject to Ambassador’s discretion.
Items purchased at a sale price are not eligible for refund.
A restocking fee may be charged on returned goods at Ambassador’s discretion.
SHIPPING & ORDER PROCESSING
All orders are shipped from our warehouse in Regina, Saskatchewan. Our fulfillment team is small but mighty – each order is processed manually by the order desk before being released to the warehouse team, where it is picked and packaged by hand. The fulfillment team will let you know when your order is released, fulfilled, and once it leaves our warehouse for delivery.
We process orders from 8:00 AM to 12 PM and 1 PM to 4:00 PM, Monday – Friday. Please note that orders received after 2 PM may not be processed until the following business day, particularly during the busy season.
DELIVERY AREA
Please note that we are unable to ship perishables or certain liquids to all locations.
Please be aware that there may be extra costs associated with shipping certain products or shipping to difficult to access addresses. When that arises we will contact you with a quote for your approval
SHIPPING COSTS
PLEASE NOTE – the shipping costs below are NOT APPLICABLE for our Wholesale Customers. For more information on Wholesale shipping please contact us.
Local (City of Regina & area)
Order Value
Shipping Cost
Up to $48.99
$5.00
$49.00 and over
FREE
Saskatchewan
Order Value
Shipping Cost
Up to $98.99
$15.00
$99.00 and over
FREE
Alberta, British Colombia, Manitoba, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, and Yukon
Order Value
Shipping Cost
Any amount
Rates calculated at check out
Quebec
At this time we do not ship to Quebec.
EXPRESS SHIPPING & RUSH DELIVERY
We can accommodate express LOCAL delivery with enough notice. For same day delivery, orders must be placed no later than 11AM and may be subject to a rushed delivery charge of $5.
Courier-shipped orders are limited to the express options available from the carrier and will be subject to an express delivery fee of $15.
SHIPPING METHODS
Within Regina:
Local Delivery – We offer next-business-day delivery from Monday – Friday to your home or business in Regina and area.
Local Pick-up – Orders are available for pick-up during regular business hours at Caliber Coffee Roasters, Ambassador Coffee Service, and Ambassador Coffee Retail. If you would like to pick your order up at a specified time or date, please let us know in the order notes on the checkout page. We will notify you about which of our locations your order will be held for pick-up when we email to let you know that your order is ready for pick-up.
Within Saskatchewan:
Courier – Courier orders typically ship next-business-day with 1-3 days lead time depending on location. Tracking information will be provided when your order leaves the warehouse. We ship orders with Purolator and Canada Post.
Within Canada:
Courier – Courier orders typically ship next-business-day with varying lead times depending on location. Tracking information will be provided when your order leaves the warehouse. We ship orders with Purolator and Canada Post.
